hello i bought a stainless steel cup with one of the handles missing sent it back and paypal has not

[icom857]

hello i bought a stainless steel cup with one of the handles missing sent it back and paypal has not helped no refund

i thought paypal has a money back guarantee.thank you

[**peaseblossom**]

If you've opened a case you will be able to escalate it to ebay 3 working days after you started it.  Then go to the return case via the link on the ebay message or in Resolution Centre, click on Case Details > Respond to Case > Escalate This Case > Submit.