Today I logged into ''my summary'' and got someone elses details up on screen.

When I logged into MY SUMMARY today., I got up someone elses details which is worrying. I went on EBAY chat to report incident, they noted, asked me to log out and log back in again which I did. However, I can still ''hack into'' this other persons account. The transcript of my conversation was then sent to the other persons account when I checked where EBAY had sent it too.

This worries me greatly how mixed up EBAY is with regards to security of web.

I can still log into this other persons account WHY?????  

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Answers (2)

Answers (2)

The most likely reason is that someone used your computer to log into their Ebay account, and they either didn't log out or they saved their Ebay login details... Or someone has hacked into your Ebay account (easy to do if your password is guessable or weak) and possibly the other member's account too which is how they've been linked if you don't know the owner of that account... Or you've inadvertently given away your password/s, possibly by clicking on a link or links in a phishing email... Or someone you know has used and made changes to your account......

 

Who knows for sure. But whatever has caused this, it won't be Ebay.  It is up to you to keep you and your accounts safe and secure online.

 

If necessary, check your computer and other devices for possible malware, and change all your passwords immediately. Make them strong and totally unguessable, and don't share them with anyone at all, not even trusted members of your household. And don't let anyone else use your computer or other devices.

 

You should also consider doing a web search for 'staying safe online' so that this or similar can't happen to you again.

 

@blackwoodgov 

papso22
Experienced Mentor

Is it s completely random other account or is it someone's who has used your computer to log in to their account? 

 

If you clear cache and cookies does it still happen?

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