Seller accepted my returned item, agreed to credit less their postage costs, but no refund received

[ddaviddyson2012]

Seller agreed to credit me for one of two items less there postage cost, as the item was small enough to fit inside a normal envalope, it was posted back by Royal Mail last December , unfortunatly no tracking no. No refund has been given to date and supplier has not responded to my e mails via ebay and logged, as I also retracted a review for making my mistake which was the reason I requested a return, I cannot review again, can the review be retracted, this would at least be some consolation for what I consider appalling after sales customer service.

Regards Dave

[john1297576]

You can't change feedback.

You have to do returns the proper way through an Ebay case. There is nothing you can do now, as you have no tracked proof of return and in any case are likely to be out of the 30 days allowed by ebay.

Read the Money Back Guarantee, it is on every listing but no one bothers to read it, to see how returns should be done.

[ddaviddyson2012]

Luckily there was not a lot of money involved, was going to further purchase and the seller proposed to email me an invoice direct ( bypassing eBay ? ) when I suggested that this should be less what was owed via my refund, the seller did not respond. A telephone call was answered - have some visitors at the moment, can I deal with this later, this gave me the impression that perhaps all was not as it should be, if the seller is having problems, and who is not under todays conditions, then they should be open and honest, I can understand. All e mails were made via eBay and is it not wise to investigate to protect others as the seller is still advertising on there website.
Regards Dave