You don't need to contact Ebay. Ebay provide all the help and information you need when things go wrong, and in various places:
The 30-day Money Back Guarantee (on every eligible listing, and in various other places across the site).
The More Actions dropdown beside each transaction on your Purchase History page.
The Resolution Centre (link at foot of any page).
The Help pages (links at top and foot of any page).
If you're out of time to open an Ebay case, open one in PayPal. You have 180 days from purchase date.
If your reason for asking is not to do with an item you've purchased, then use the Report button. There's one on every listing.
@simom12
