How to report a seller who's knowingly stating the wrong specifications to rack up the bidding?

[kseniiadocsbox]

They made the refund. However, the time receiving and sending the parcel back was lost. In the description, they marked Apple MacBook Pro as a Configured to Order with exceptional specs. These were the following - Core i9, 512Gb SSD, 2.9GHz, 32Gb RAM And here are the specs of the laptop I received: Processor generation - unidentified from the label, 256Gb SSD, 2.4GHz, 16Gb RAM When I wrote to them requesting a replacement, they reverted back saying a mistake has occurred and offered a refund as an only option. They also offered £100 down the price should I choose to keep the laptop. Note, that the market price of 16Gb of RAM is ~ £350, the price of 256Gb SSD is ~ £150 Are these kinds of schemes permitted? 

[john1297576]

I hope you returned this correctly having opened a Not As Described Case.

Only by doing it correctly is the seller going to find out that it is expensive not to describe properly. Seller should have if you opened the correct case had to pay the return postage and they will get no refund of the Paypal Fee which would be quite a lot.

Why if you think this was described so badly did you not leave a Negative?  Not much good asking how to report to ebay when you do not leave proper feedback .

[kseniiadocsbox]

Hi John,

Thank you for a detailed response! I did all that you listed here.

I left neutral feedback for the store. The reason I wanted to involve eBay support before leaving feedback was for the sake of requesting an explanation from the store first. Though unlikely, it’s still possible an actual mistake could have happened there. It's a big retailer with a fairly good rating, so I didn’t want to slander them without knowing for sure how that was impossible to send a laptop they described a few days after receiving the funds.

I also stated the item wasn't as described when I initiated the refund procedure.

Before making hasty judgements, this situation has to be investigated. They could potentially repeat this scenario over and over again.