12-10-2020 10:35 AM
A beaurty product that I bought for my wife in April 2020 is a counterfeit.
I am unable to report this to eBay on any of their portholes. How do I start a dispute?
The product code is no longer recognised but I have this seller and the product in my purchase history.
What do I do next - any ideas?
Thanks in Advance
Too late to do anything through ebay or paypal.
If UK business seller, you can report to trading standards.
Depending upon the exact date of purchase, you may still be able to file a dispute under Paypal's 180 day buyer protection policy, see: https://www.paypal.com/uk/smarthelp/article/what-if-i-didn%27t-receive-my-item-or-it%27s-not-as-adve...
Unlike eBay, PayPal requires buyers to return items at their own expense, unless you're eligible to activate "Return shipping on us" before filing the dispute, see: https://www.paypal.com/uk/webapps/mpp/refunded-returns
you can used any tools for search
Have to ask why you have suddenly decided a item you bought going on for 7 months ago is fake..