Hoover had wrong fuse and gave me an electric shock

[barmcake-6]

I received a hoover yesterday and it gave me an electric shock and fused my electrics.  When I looked at the plug it was a 3amp fuse, not a 13amp.  I strongly believe it is counterfiet. 

I have contacted the seller and am awaiting response.  It's far too big to take to the post office and have asked them to send the courier to pick it up.  

Be very careful when ordering electrical items.  

[john1297576 · Accepted solution]

You have to open a Not As Described Case if you really want to do anything about it. Just asking them to pick up is hardly likely to work.

You should report to trading standards, if it is a Business Seller. If a Private Seller then not a lot you can do except use the Money Back Guarantee and of course leave feedback.

[williamson2049 · Accepted solution]

3 amp is right it a 13 amp plug

[1956glyn · Accepted solution]

williamson2049 ??? What fuse is needed surely depends of the wattage of the item. Plus the OP believes the item to be counterfeit

[barmcake-6 · Accepted solution]

williamson - it said 13amp on plug and there is a notice inside to say that they change all plugs on hoovers (why?). I don't want anyone to get injured and it is illegal to sell dangerous items.

The actual hoover does not pick up and feels more like a toy hoover. Thank you for comments.

[red_magpie]

Do not ask the seller to send a courier. If they do, you won't have a tracking number to prove delivery, and won't be able to make any claim through eBay if you don't receive a refund.

Always process returns through the resolution centre. If an item isn't as described, use eBay's money back guarantee. Assuming that the Hoover was sent from within the UK the seller will be required to send a prepaid return label. (If it doesn't cover the weight you may need to phone eBay customer support to get it changed for one that does.)

The rules and time limits have changed recently - you can read the full terms and conditions here: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html

Follow the instructions carefully and, if necessary, escalate the case for eBay to step in. Don't agree to close it until the matter is resolved.

p.s. do you mean an actual Hoover, which is a trade name, or are you using it as a generic term for a vacuum cleaner? Be sure to be accurate when opening a case.

[barmcake-6]

Thanks for that red-magpie.

I am just waiting for the seller to respond but I found your comments very helpful.

[ruby*tuesday]

You could leave Appropriate Feedback to Warn any other Buyers. 

[barmcake-6]

If I do not get a speedy response I will do that. Thank you for taking the trouble to reply.