Hi, I`ve just had a e-mail from ebay concerning an update

Hi,

I have today received an E-mail from ebay thanking me for updating my account? problem is I have not done so and in the E-mail it states that if it wasn`t me then I should contact them.  I cannot ever remember having an  E-mail from them before and there`s something about the ebay logo that doesn`t look quite right. I had a problem earlier this year when  someone managed to access my Nectar account and redeem a large amount of points to buy something on ebay and I`m worried now that someone is trying again. 

How do I get in touch with ebay and ask them if they`ve sent this E-mail please.

 

Thanks to all who offer their help.

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Answers (1)

Answers (1)

Don't click on any links in the email.

Put the ebay url into your browser bar and log into your ebay account. Has anyone changed your password? If not, check your Paypal account by doing the same. Check all email addresses.

 

After checking that everything is as it should be delete the email and treat it as a phishing mail.

 

If you find things have been changed in any of your accounts you need to change all your passwords and security questions, report the matter to ebay on Help and contact, and search 'My account has been hacked' on Help and contact.

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