Ebay hack attempt advice

[chorisia]

A week ago I received an email from ebay asking if I had accessed ebay from Barton Chester.i had not and changed my password and secret question and messaged ebay about this. i was told fifteen attempts had been made at my password ,they had not managed to change anything and my Paypal account was not accessed. Today I received another email from ebay again asking if I had accessed my ebay from Barton Chester. and was advised if nothing had been changed to change my password and no further action was needed!. I again contacted ebay by phone about this I was told I could not do any more than change my password and secret question. I am concerned about this any advice will be appreciated. I ran Malwarebytes and Total AV both free versions nothing was found on my PC. Is there any point in using a different browser? I am using google chrome. Should I change my email address at present using gmail, address which I cannot change. Thanks for any informed advice 

[red_magpie]

It's odd that a hacker should make such repeated attempts to access your account. They normally move on if they can't get in, and repeated attempts will draw attention to their own IP address. Anyway, Chester isn't exactly the Ukraine!

It sounds more like another member who thinks it's their account - they could have saved a login with a mis-typed their ID. Have you looked to see whether there's an account with a similar ID - especially in Chester!

Otherwise, eBay is correct that all you can do is change your passwords.

[bobbyp2]

Same thing happening to me and others.

[chorisia]

Strange the second time this happened I had an email from ebay asking if I
had tried to access my ebay from Cheshire though this time my wife did not
receive the same message she did last week.

[valentine_jack]

It appears to be a cookie based stupidity. Ebay drops an ID cookie (they think this is a good idea), if the cookie is missing on your next login they security system is set to send you a message. The location is not relevant, it depend on your ISP routing. You should not be getting this message if your ID cookie is still present. Cookies are used for tracking your activity. They track what websites your using and sell the data to advertising companies. They want you NOT to delete any cookies. A cookie can stay active on your device for years. It is a goldmine for them, especially on mobile phones. Using cookies for security reasons is just stupid.