12-06-2020 12:21 AM
Do I have to provide my email address & phone number to an unknown seller so that they can send me a paid for postage return label so I can return items to them? I've not returned items before so I don't know what the label actually requires. Thanks for your advice.
If you have opened a "not as described case" then simply do nothing. The seller should send you the label through the case. If he does not then on day 9 simply escalate the case and eBay will probably refund without return.
Even if this is not simply a "seller's excuse" they have got to understand the system and it it not your job [!!] to inform them.
No e-mail or phone number