Can anyone advise me how to make a complaint about an unsafe/risk to health purchase??

[red_magpie]

To obtain a refund for an item that didn't match the description, you don't need to make a complaint; you can open a case under eBay's money back guarantee, through the resolution centre: https://resolutioncentre.ebay.co.uk/

If you only wish to complain, the obvious thing to do is leave feedback to alert other buyers. EBay itself is unlikely to investigate complaints by ordinary members; the user agreement makes it clear that responsibility for items sold here rests with the seller.

 If the seller is a UK business seller you can report concerns about product safety to trading standards.

If the seller is abroad, realistically there is little that can be done, unless they have a distribution base in the UK. Even then, any meaningful enforcement may be impossible if the seller is in another country. There is for example a well known risk that items bought direct from sellers in the far East will not comply with UK safety standards.

[kin182]

Spoken like a true lawyer!

[pixiesen2012]

please give more details,

what was the item?

when did you purchase?

is the seller a business or private?

what was 'unsafe' about the item?

[kin182]

Hello.

Thank you for your reply. The details are as follows:

* The description was '3 PC cast iron non stick pan set', (S,M & L)

* Purchased on 11.01.2021 for £20.11.

* After just 2- 3 uses, they rusted on the inside.
They were washed as normal with washing up liquid and if particularly
soiled, I used 'Cillit Bang' degreaser spray, together with a non abrasive
pan scrubber/sponge. They were left to dry with other kitchen items on a
drainer. This was when, when dry, I noticed the rust. Rubbing my finger
over the rust, it rubbed off on my finger!
I have cleaned again, (ruined a few dish cloths) and dried immediately with
a tea towel. The tea towel was blackened with the rust and remained
rusted.

I received an email from the seller, (not Ebay) asking me for a review. I
asked them why their product had rusted. They replied that I had given
them a negative review and if I changed it to a positive review, they would
refund my money!!
I looked into who the seller is, 'blueyeye', ? Found out they are based in
China.
Tried to contact Ebay, but to no avail.

I think Ebay/consumers should be aware.

If you need anymore information, please let me know.

Regards.
Linzi.