Bought an item for 5600.00 seller has gone dark does not answer my emails and has relisted same ite

I have bought an item for 5600.00 through Paypal on the 16th of September The seller has all kinds of excuses why she cannot send it out...sick, out of town, item in storage.  I have asked her to tell me when she is sending it out.  She has gone dark.  I see she has relisted the same exact item.  I cannot contact her or Ebay...what do I do 

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plpmr
Experienced Mentor

Remember -

 

these are the UK boards and you are in United States, best log in to your designated site -   https://www.ebay.com/

You are Registered on Ebay.com. Log out and enquire on your own Site to Receive the best course of action from your Community Bosrds.

Just to add: If she has relisted it without cancelling and refunding you she will have had to pay full listing fees to ebay which for that amount of money will be quite substantial.

 

 

Check the estimated delivery date on the listing and when that has passed go to More Actions, far right of item on your My eBay Purchase History page and click on "I didn't receive it".   If the seller doesn't accept it you will be able to escalate after 8/9 days to get a refund.

https://resolutioncentre.ebay.co.uk/

 

Use the above link to  open a Not Received case.

 

Escalate after 3 full business days.

 

Do not communicate with the seller and do NOT close the case until you have your refund.

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