Buying an item that has a arrived part broken

[meolechina]

Morning all, wonder if you can help me, I am a private buyer and seller and I have just bough an 46 knobs from a business seller, 2 of them were broken, and I sent a picture of them as requested by the seller, I don't want a refund, I just want them to send me 2 new knobs, but they keep say they will send me 2 knobs free of charge but they want me to pay for the postage, I am go g through resolution but they are sticking to this ridiculous offer that I should at least contribute half towards the postage. Am I being unreasonable in refusing to to pay for the postage? Thanks appreciate your comments. Meolechina

[tommy.irene]

Morning all, wonder if you can help me, I am a private buyer and seller and I have just bough an 46 knobs from a business seller, 2 of them were broken, and I sent a picture of them as requested by the seller, I don't want a refund, I just want them to send me 2 new knobs, but they keep say they will send me 2 knobs free of charge but they want me to pay for the postage, I am go g through resolution but they are sticking to this ridiculous offer that I should at least contribute half towards the postage. Am I being unreasonable in refusing to to pay for the postage? Thanks appreciate your comments. Meolechina

Meet them half way..tell them you will send them the 2 broken ones back and they have to pay for the postage..

[lhasa.two]

As you've bought them from a business seller I would have thought as part of their customer service they could send you two replacements FOC.

Do they mention in their TOS anything about the buyer paying return postage? If they do, then you have to comply with their TOS but if they don't, then I think it's up to them to pay for it.

[bankhaunter]

then I think it's up to them to pay for it.

If the goods are faulty, legally the seller has to pay regardless of their T&Cs.

The seller is an idiot, the only thing they have to gain is a big fat neg.

[blackburn_stevie]

Hi there,

I have no idea what 46 knobs look like nor how heavy 2 of them may be. Door knobs, perchance?

How heavy can they be? Is having 46 of them in good working order so very important and if so, may I say that you should maybe have planned ahead for any "Damage in transit" and bought a few extra.

But then again, maybe the seller should have wrapped them better.

OK, back to the nitty-gritty of if you should pay half of the postage costs to return the damaged ones. IMHO, yes. You could say that the seller is legally bound to pay the postage but, honestly, is it worth the hassle? How much is half the postage anyway? A couple of quid? Another point. If you had gone to a local shop and said, "Please may I have 46 knobs" Apart from getting a very strange look, would you have had to pay more than you paid your seller? Are the 44 that are in good nick of the quality that you expected? If so, pay the postage and be done with it.

[tommy.irene]

Hi there,

I have no idea what 46 knobs look like nor how heavy 2 of them may be. Door knobs, perchance?

How heavy can they be? Is having 46 of them in good working order so very important and if so, may I say that you should maybe have planned ahead for any "Damage in transit" and bought a few extra.

But then again, maybe the seller should have wrapped them better.

OK, back to the nitty-gritty of if you should pay half of the postage costs to return the damaged ones. IMHO, yes. You could say that the seller is legally bound to pay the postage but, honestly, is it worth the hassle? How much is half the postage anyway? A couple of quid? Another point. If you had gone to a local shop and said, "Please may I have 46 knobs" Apart from getting a very strange look, would you have had to pay more than you paid your seller? Are the 44 that are in good nick of the quality that you expected? If so, pay the postage and be done with it.

So what your saying is its only knobs..why worry.. what if it had have been TV sets..and 2 were broken.. he did not want broken goods..

[bankhaunter]

You could say that the seller is legally bound to pay the postage but, honestly, is it worth the hassle? How much is half the postage anyway? A couple of quid?

Far too many sellers get away with not dealing properly with buyers because 'it is too much hassle' for the buyer to do anything about it.

No doubt that was Asda's thinking when they refused to reimburse the delivery charge when they only delivered half an order, not the best idea, it cost them £45 instead of £5.