mobile log in

[phillsvinyl]

having major issues logging in using I phone - keeps asking me for email or password - its been since the update - anyone else having issues ?

[eburtonlab]

@phillsvinyl 

What operating system version number and app version number are you using?

If uninstalling/restarting/reinstalling does not help or if your operating system does not support the latest version of the eBay app, report the issue to eBay by shaking your device while the app is active if you can, then uninstall the app or disable the feature that automatically opens eBay browser links in the app and use a browser to reach ebay.co.uk instead.

[phillsvinyl]

Thanks for the message - i had to uninstall and re install the app - seems mad realy as i have the latest software on the iphone - but hey ho at least it now works

[eburtonlab]

You are very welcome. Usually the latest update installs automatically, but sometimes that does not finish as as cleanly as it should, and that can prevent further updates and cause problems later; an uninstall/reboot/reinstall can help with that.