eBay throwing an error when I try to remove a cancelled tracking number

[rudeboyrumble]

I get the following error:

Unknown error occurred while updating tracking. Please try again.

Enter the tracking details for your item. We'll share these details with the buyer.

I had to cancel the first label and added a second one.

Second one is successfully delivered, but buyer has opened a case becasue the destination ( a Jet Garage) has lost the parcel despite a photo of the parcel in the actrual garage.

How do I contact ebay to get them to remove the cancelled label?

Screenshot attached of the error

[tressygirl · Accepted solution]

You will have to contact eBay Customer Sservices for them to correct the new tracking numbers here for you,  their lines open a little later today at 9 a.m.

To Contact Customer Services it's a Live Chat, or you can select to speak and request a Call Back. Click on this link:

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

On weekdays lines open between 8 a.m. and 10 p.m.

On weekends they open between 9 a.m. aand 6 p.m.

[rudeboyrumble]

Awesome, thank you!

[tressygirl]

You're very welcome,  oh and Happy New Year !

[rudeboyrumble]

Thanks they sorted it there and then.

🙂

[tressygirl]

Excellent!  As Mr. Burns would say !