eBay Customer Services need to handle this, but I do recommend contacting them very first thing in the morning when the lines first open at 8 a.m. on weekdays, as there's more chance of Dublin answering and they may be able to tell you why and where the hold up is.
To contact Customer Services the quickest way is through this link below.
You can select a Live Chat or a Call Back option is available when the lines are not busy.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open between 8 a.m. to10 p.m. on weekdays.
9 a.m. to 6 p.m. on weekends
@peterrobbaldwin
