VANISHING MESSAGES!

[debhind]

Is anyone else having problems with the messaging service?

I sent a message to a buyer regarding collection of an item. They messaged me, I them etc trying to arrange a good date and time...

Now, ALL of those messages have disappeared from the thread. They have sent me 3 more one line messages...I went to reply...and when I started typing my reply, those new messages from the buyer ALSO disappeared!!

I now have no idea what their information is/was, as it is gone.

There is no scroll feature down the side, so the entire thread of messages had just vanished into thin air.

Any advice? x

[xyz307xyz]

Not specifically, but if you are using the app try a web browser.

If you are using a web browser try a different one.

All ebay messages I receive, I also receive by email. If you don't presumably there's an option to turn that on somewhere - I'm just about to go out, so can't go looking for it!

[fargvs]

Have you paid through eBay Checkout using a PC/Laptop ? --- without doing so, contact details will be blocked / withheld until you pay.

Cash on collection is no longer allowed --- if not as described on collection; agree a mutual cancellation.

[xyz307xyz]

Message #3 is likely the reason.

See https://www.ebay.co.uk/help/policies/member-behaviour-policies/membertomember-contact-policy?id=4262

Have they already paid? I thought it was supposed to lift such blocking after payment for collection items.

[eburtonlab]

If you have messages from members forwarded to your email, check your email inbox; those missing messages may be there.