eBay

spannerhappy · ‎23-01-2026

Is it just me or are ebay getting a bit carried away with emails? When you win/buy something you get an email to let you know, then another to say the seller has sent it , another to let you know that such and such are delivering your package, another to let you know its on its way, another from the courier to let you know its on its way, another from ebay to say its due to arrive tomorrow, one from the courier saying its due to be dropped off tomorrow, yet another from ebay to say its arrived and another from the courier to say its been dropped. Then just when you think its all over there's the ebay how did your courier do?

Are they sponsored by Onedrive?

insidethe93 · ‎23-01-2026

Change your communication preferences in your account settings - on a computer (website) sign in, "My eBay" at page top near where it says "Hi [name]" - Account tab - Account preferences/settings - Communication preferences - leave ticked only what you want (order updates, purchase confirmations, sale confirmations etc), and untick marketing emails, promotions, recommendations etc - Save your changes.

If you also sell, check the Seller/Selling Activity. Experienced sellers here can give you more details.

Re the app, believe it's "My eBay" profile section, open Settings, but again those here who use it can guide you.

This won't affect courier emails, obviously.

If, after doing all this, you still get lots of promo emails then you can deploy your email provider's filters against promo emails and against certain courier emails - but I advise caution re courier emails to avoid deleting a delivery notification you'd actually want, as couriers sometimes change their wording. I'd suggest not deleting things automatically but have the filter(s) move apparently unwanted things to a separate folder from eBay order/sale confirmations, to be on the safe side - you can always check them and delete them later.

fotherbale · ‎23-01-2026

spannerhappy isn't complaining about promotion/marketing messages, it is the volume (and duplication) of order update messages that he is finding excessive (and I agree with him, the duplication is not only unnecessary, if you make a number of purchases over a short period of a few days, the sheer number becomes confusing).

Turning off marketing messages won't change the dispatch/recieve messages, and if you turn off dispatch and recieve notifications you won't get any messages, so won't know when an item has been dispatched, or what the tracking reference is unless you actually log in to your account to check. Similarly you won't get a message at all to say when it is to be delivered unless you log in, and as most carriers don't actually notify either ebay or the reciever that an item is 'out for delivery' until it is actually on the van, you may not have logged in to find out until after it has been delivered.

It would be much better to just have the one dispatch notification containing the tracking reference, and a single further notification of the day for delivery. The current duplication is pointless.

neovass0 · ‎23-01-2026

As people have said, you can change your communication preferences if you find it excessive. In truth I'm fine with all the emails and probably grateful for them. If I don't make a sale, I can go days without logging in to the site. It's better than constantly watching for that red notification to pop up. And as a buyer, it is useful to know when an item has been dispatched and the ability to later update delivery options if not convenient. I bet if they didn't send emails, other users would similarly complain about a lack of communication, lol.

insidethe93 · ‎24-01-2026

fotherbale wrote: "It would be much better to just have the one dispatch notification containing the tracking reference, and a single further notification of the day for delivery. The current duplication is pointless."

I'd like that too, but eBay's unlikely to change, it's set things up on the basis that more info is better or at least better than the bare minimum. As some might want many details eBay leaves it to those who want less frequent or less quantity to just ignore it or delete it rather than do less and have customers complain wanting more - seems they can't please all customers all the time.

(Personally I have my outside eBay email programs set up to ignore ALL eBay messages, and instead I log into the site and get all my order progress details here, as I'm here most days and nights, and several times every day when I have a lot of orders awaiting delivery. This compartmentalises eBay, so I can deal with eBay emails received outside eBay in separate organised sessions, as I have filtered those emails into specific category folders. But that's just me.)

maujohwai · ‎04-04-2026

I make that 10 emails about one purchase. I can beat that: I have had 12 emails about something delivered today, and there hasn't been a 'How did the courier do?' one yet! What's more, one of them had an expected delivery date that was wrong by 10 days.

maujohwai · ‎05-04-2026

@maujohwai wrote:
I make that 10 emails about one purchase. I can beat that: I have had 12 emails about something delivered today, and there hasn't been a 'How did the courier do?' one yet! What's more, one of them had an expected delivery date that was wrong by 10 days.

Now 13 ! The predicted 'How did your courier do?' came this morning.