Stop "a new device is using your account" emails

[mcbeastie1960]

I never use my Ebay account anywhere but my one home PC. Every single time I log into the account, I get one of these "a new device is using your account" emails sent to my email address and my account messages page. The point is a new device is NOT using my account, it's the same one that's ALWAYS used and that never changes so how can Ebay continually interpret logins on that machine as being from a "new device"? Trusting the browser never changes anything and it pops up every time I log in as well. This is not helpful, it's just annoying and I want it to stop.

[style_wise]

Account security gets more urgent with each passing year. When I had this same situation, I followed eBay's suggestion and immediately reset my password. Then I telephoned Customer Services to try to find out what was going on. For me it was probably related to where my public wifi was sourced, so now I ignore it. But please investigate first before ignoring, a little prevention is better than a big cure!

[mcbeastie1960]

This has been happening for years and I've lost count of the number of times I've changed my password.  These messages just keep coming.

[jonatjonatjonat]

What browser are you using? If its treating the browser as a new device each time, it would suggest that you have some form of Cookie removal on closing the browser - so everytime yo open the browser again, it thinks its a new device.

[cobwebcottage]

I get this every time after clearing cookies and logging back in.

[mcbeastie1960]

I'm on the latest version of Firefox. I have checked the settings and there appears to be no way of instructing the browser to retain particular cookies if the browser is set to delete them when it's closed.

[jonatjonatjonat]

Assume its that setting within Settings.

[mcbeastie1960]

That wouldn't be helpful. I don't want every cookie firefox gathers to itself kept forevermore. I only want it to keep the Ebay one and there doesn't seem to be a way to do that. It's and all or nothing setting from what I can see.

[jonatjonatjonat]

Would that work?

I've just tried it and it does. Essentially tick so all cookies are cleared at the close of a browser session. But set ebay on a whitelist.

This would mean you'd only get cookies kept for ebay basically, so you wouldn't be treated as a new device.

[mcbeastie1960]

I've just done it in the last minute and it doesn't work:

[davidninetynine · Accepted solution]

I use Firefox and I don't store cookies between sessions.

I fixed the flood of emails by looking at the subject line and picking a string of words (I think it was "a new device is using your account" but check the exact wording in  yours) and then putting it into my spam filter. 

That means I still get the other ebay emails that I actually want, but not those.

They still flood my ebay "messages" page, making it almost unusable. But I rarely use that anyway, and just delete all the messages on there manually every couple of weeks using the "select all" button at the top of the list.