My elderly mother created an ebay account via 'sign in with google'. How do you reset the password? When you go to the reset password page, it asks for the old password which is obviously unknown. Please note that I am asking politely for a tried and tested method to resolve the problem and not a suggestion that translates to 'continue running around the circles of perpetuity'. Sorry, no guesswork or baseless opinion is going to be helpful here, so please differentiate between the concepts of thinking and knowing before replying.