Items

[mahmud_73]

Dear eBay customer service,

Hope you are doing great,

Today I bought:

1 king size mattress 

1 wardrobe 3 doors 

From my eBay and I paid from my bank account, but when I press confirm to paid 

e Bay use my old email address for confirmation my items , my  question is can you change my old email address to the email above please because I don’t have a any more this old email address or please can you send me confirmation of delivery.

Thank you for your cooperation and have very good Christmas.

Kindly I’m waiting for your responsd.

[xyz307xyz]

This isn't ebay customer service - it's a member to member forum.

You could try changing your email address on https://accountsettings.ebay.co.uk/profile ; however I don't know if it asks for confirmation via your old address.

If it doesn't work, I suggest actually contacting customer service - using the help chat bot thing.

[ccla3379]

Hi there,

This is a community board for folk who use eBay, like yourself, we don't work for eBay so we don't have access to make changes for you ... we just try to help if we can.

eBay help provides a way for you to change your own information such as contact number and address as covered here - https://www.ebay.co.uk/help/account/changing-account-settings/updating-personal-information?id=4797

In the meantime - regarding any orders you have already placed then if you click on My eBay -> Purchases (or Purchase History).  Then select your order in question to see the details -> More Actions -> Contact Seller.

This lets you message the seller with your query.  The response will come back to you in your eBay messages which you can see via My eBay -> Envelope icon (on the app)  or My eBay -> Messages (on the web).   Copies are sent to you in emails but you can still interact even if you have lost access to your email for whatever reason.

Hope that helps.