I'll try not to inflame things.
Is all the below in blue correct?
-you made a post on the US forums.
-someone, hopefully politely, said something like "this is the US forum, try the UK forum"
-so you posted it on the UK forum.
Fair enough.
Before posting on the US forum you had already contacted customer services. I've now read the rest of the message. They told you various things at various times [which I agree is difficult to accept].
In that message you say "he had not received from eBay the money for the unused delivery". Assuming that's true that would imply (and you could tell from the order) that the unused Postage Label is a Simple Delivery one. If unused, you will/would get a refund of that cost in 30 days.
Back to me being me then.
The forums are not there to raise bug reports. Ebay employees don't read the vast majority of messages.
Rightly or wrongly, ebay customer services (at the initial contact level), in my view, are more interested in resolving the issue (or telling you that is how things are supposed to work) than raising a bug an individual might "report". Clearly if they deem it a major issue or many people start raising a similar issue, (hopefully) there is a process to escalate it for more attention.
Hopefully the bold bit is correct and you get your money back at some stage.
If I look at the order page of one of my recent purchases on a web browser it shows "Standard tracked delivery" in the Payment Info. If your item says that or "Express tracked delivery" it's Simple Delivery and if the seller doesn't use the label, you should be refunded the postage cost automatically - if they haven't already done so manually in customer services. If it's not Simple Delivery than the seller would have to refund it or customer services have to sort it.
