Buying problems with the buy button

[raymc16]

Hi I having problems with the buy button on eBay can you tell what is going on and can you sort it out please.

[tressygirl]

I'm afraid we cannot sort it, as we are members like yourself.

No one else has reported this .....  yet,  so the issue may lie with you.

Which device or browser are you using?

If the app,  that's usually fraught with temporary glitches,  if using , switch if you can  to a laptop / PC and try Chrome that seems to work best with eBay.

@raymc16 

[raymc16]

Apple I phone

Sent from my iPhone

[tressygirl]

Can you switch and use a desktop browser,  laptop /PC etc.   Try it with Chrome, it should then work for you.

@raymc16 

[kat@ebay]

Hi @raymc16 ,

Thank you for your post.

We have had reports of this issue from other users and its has been logged with tech. They are currently investigating to resolve as soon as possible. I'll get you added to the ticket.

Thank you,

Kat

[raymc16]

Thank you for getting back in touch and letting me know what is going on

Sent from my iPhone

[touchwoodtoad]

I'm not only having problems with the BIN button, but also with all other buttons. I'm no longer able to add to lists, see original listings, scroll through listing photos, enlarge listing photos. It all stopped working quite some weeks ago. Now, as of today, I can no longer read messages either. When I click on them, nothing happens as with all other functions, so I've essentially been unable to use ebay on my mac for some time now. This happened before, and ebay fixed it (it happens when they update their systems), but this time it's just not being addressed.

[kat@ebay]

Hi @raymc16 ,

Tech have confirmed the issue as resolved. If it persists please delete your recent cache and cookies and try again.

Thank you,

Kat

[kat@ebay]

Hi @touchwoodtoad ,

Thank you for your reply.

I am not sure if your issue is the same as this issue reported on this thread. Tech have confirmed yesterdays issue as resolved. Can you try deleting recent cache and cookies and even trying from another browser.

Its usually the app that has regular updates which may mean older operating systems on devices are no longer compatible with newer versions.

Thank you,

Kat

[raymc16]

Hi i am still haveing trouble with the buy it now button

Sent from my iPhone

[kat@ebay]

Hi @raymc16 ,

Thank you for your reply.

Can you confirm what device you use, the version of it and what version operating system you have? With the latest eBay app updates it works with IOS 18 and above.

Thank you,

Kat

[raymc16]

Apple I phone

Sent from my iPhone

[kat@ebay]

Thanks @raymc16 

I need to know what version iPhone you have and what version IOS system?

Thankyou,

Kat

[raymc16]

All I know it is an apple I phone I don’t know any thing more than that.

Sent from my iPhone

[kat@ebay]

Hi @raymc16 ,

No worries. I will let you know why I'm asking this detail and maybe you might be able to get a friend or family member to help figure out what version your iphone is. If you have an older iphone for example iphone 7, iphone 8 these run on older operating systems that are no longer compatible with the eBay app. This happens because older system no longer get security updates. This could be the reason why you are having issues. If it is, then you would need to use eBay either through a web browser on your phone  or from a desktop/laptop.

Thank you,

Kat

[raymc16]

Hi I have just found what type of I phone it is it is I phone 6 s

Sent from my iPhone

[mattprops]

I can’t buy anything or review offers, add to basket etc either

I phone 7 ios 15.8.8 using web browser

[tressygirl]

---

@mattprops wrote:

I can’t buy anything or review offers, add to basket etc either

I phone 7 ios 15.8.8 using web browser

---

Scroll up to see kat's reply. 

She explains your phone is no  longer compatible with the eBay app.

[kat@ebay]

Hi @raymc16 & @mattprops ,

The eBay app won't work on iphone 6 s or iphone 7 as they have older operating systems that are no longer compatible with eBay.  It should work ok with going through the browser and not the app.  If it is not working with the browser what could be happening is if you have the app on the phone is it could be defaulting to the app automatically.  Suggestions here would be to delete the app and then log into eBay through the browser or alternatively if you have access to a desktop/laptop log into your account on that.

Thank you,

Kat