Broadband problem continues

[quidsup]

After two phoncalls and two promises that my line would be fixed Im still stuck on slow speed

So I phoned up BT today to have another moan.

Well to cut a long story short they denied there was a problem on their side, despite their own speed test showing I was down on speed, the callcenter agent said the problem must be with my computer and I should contact my supplier.
OOOO If ever there was a wrong thing to say!!! I told her I have a six core computer and I built it myself. (didn't mention about Linux)
So I asked to be put through to cancellations. She asked why I wanted to cancel, so I said this fault was unacceptable and their download limits were too tight. She wanted to run a line test and would call me back.

10 Mins later she called back and confirmed there was a fault on my line (really? :^O) she then put me through to the supervisor. He told me it had been transferred over to the network repair team with an urgent escalation and it would be fixed within 48 hours.
I was kind enough to say the agent was ok but the problem was with their system.

Literally within a minute of putting the phone down I got a call from the Network repair team. 😮 They wanted to do more tests so I had to disconnect everything.

They called me back again 30 mins later and asked me to reconnect everything. Did that but the broadband didn't come on.
It came on again a few mins later at the same slow speed.

Hopefully everything will be fixed by monday?


This whole thing has just been cr*p. If I hadn't had the techie knowledge I wouldn't have ever been able to prove the fault was theirs. And if I hadn't threatened to cancel my service I would be sat here thinking oh it must be my computer at fault.
Not impressed with BT X-(

[quidsup]

Absolutely and I believe everything on TV is true :^O

[repairexpert]

I have WEP128 on this 3com modem with a 13 pair HEX code.

Dare say there's a program to go through all the sequences but where I live there's hardly anyone around who would need to use it, so it's not really a problem. And being on the end of an estate it wouldn't reach that far. All my nearest neighbours have their own connections.

Son gave me a back up Virgin Netgear modem at the weekend in case this one should fail but it doesn't look quite as good as this one.

[*fuzzypeg*]

Can anyone explain why when my screen saver kicks in after 3 minutes, I lose internet connection ?:| Fankoo. 🙂

[repairexpert]

It's the Power savings options; not sure what operating system you're using Anne?

Think XP was via Control Panel, Power options.

Windows 7 just type Power into the search box for all those functions.

You need to turn off screen saver and any other power saving options and try it then. I think it's just shutting down something when you haven't used it for a few minutes.

[*fuzzypeg*]

I have Vista MIke. I'll have a fiddle around, thanks. 🙂 It's so annoying when I'm in the middle of doing things online as I have to log back in.

[repairexpert]

I'd switch all the Power Saving options off; they're only really usefull in offices where people leave them on all day but only use them occasionally.

Not sure why they still use screensavers; that was useful in the days of the old tube monitors where a constant picture all the time would burn an image into the tube; hardly relevent now as everyone uses flat screen TFT monitors now they're so cheap (and they don't suffer from that problem).

[quidsup]

Flat screen monitors still suffer image burn and ghosting. Takes longer than the old CRT monitors but they can still get it.

Im still trying to get Windows 7 installed on my computer (we gotta use it at work and I need to learn how to use it)

Last time the problem with connecting to wireless was "password in wrong format"

This time with a new motherboard it refuses to recognise my simple USB keyboard (so Im reduced to using the mouse with an onscreen keyboard) and the error this time on my wireless network is "The key or pass phrase is incorrect"

Im baffled cos everything works out the box in Ubuntu and it connects to my wireless network.

Its WPA2 encryption with a 35 character complex password.

[ladderrack-123]

I think your just not trying,  I've used every brand of windows since 3.1 and never had any problems with hardware recognition of even the most obscure items bought in the most obscure regions of the earth.  Thats the reason windows has always been so huge it carries drivers for everything whether it needs them or not.  hard for me to believe theres a keyboard it wont recognise, especially if you bought it recently.  Its not the old one from your commodore64 is it?

😉

[quidsup]

I think the issue is that Windows 7 was made in 2008, but nearly all my hardware newer than 2008. Only thing that isn't is the wireless network card, and thats about the only thing Windows recognises.

So I need to get it on the internet to get it updated. But I can't get it on the internet cos all my hardware and network router are too new.

If MS would allow me to download ServicePack1 on my Linux system then I might be able copy it over and get it working.

I'll admit that the current version of Ubuntu that was released in April this year won't install on my system.

The development version being released in October will install properly and works a bit better.

[ladderrack-123]

seems strange that manufacturer is selling equipment without driver disc for the win7 OS even if drivers werent available from update downloads from ms.  I know i've seen usb keyboards operating on win7 and they usually have a generic driver to be going on with.  If its a simple one and not one made specifically for linux i still dont understand it.  Everything I've baught in the past, routers included have had a driver disc included, usually for win98 people admittedly.  must be a pretty intransigent company to have made hardware that wont run on the most popular software in the world 

[quidsup]

Lugged my computer downstairs and got it on the wired LAN and did the updates.

One of the updates was for the wireless card, and with that done it successfully connected to my wireless network.

So it was a duff driver provided by MS.

Once on the internet it was able to download remaining drivers for keyboard and everything else. Problem solved

I can't believe the lack of features in Windows considering how much it costs. (although it was free for me 😉 )

If anyone else wants this Windows 7 "registration utility" let me know and I'll email a copy. It passes MS checks and lets you install all updates

[madamwhiplashk]

Ive at long last got my laptop mended:-D it was a virus jamie had got on it, sometrhing to do with open portholes? something like that anyway. Least we dont have to keep arguing over this 1 now:^O and both are windows 7:-p good enough for me:-D

[*fuzzypeg*]

Glad it's sorted Kay 🙂

[quidsup]

lol its open ports 😉

Thats just inspired me to get a video done on how to tell when your system is infested even though AV shows nothing.

I got all these possibilities open to me now... assuming I can work out how to do vids in Win7.

-- Edited by quidsup at 08/13/2011 11:50 PM BST