Broadband problem continues

[quidsup]

After two phoncalls and two promises that my line would be fixed Im still stuck on slow speed

So I phoned up BT today to have another moan.

Well to cut a long story short they denied there was a problem on their side, despite their own speed test showing I was down on speed, the callcenter agent said the problem must be with my computer and I should contact my supplier.
OOOO If ever there was a wrong thing to say!!! I told her I have a six core computer and I built it myself. (didn't mention about Linux)
So I asked to be put through to cancellations. She asked why I wanted to cancel, so I said this fault was unacceptable and their download limits were too tight. She wanted to run a line test and would call me back.

10 Mins later she called back and confirmed there was a fault on my line (really? :^O) she then put me through to the supervisor. He told me it had been transferred over to the network repair team with an urgent escalation and it would be fixed within 48 hours.
I was kind enough to say the agent was ok but the problem was with their system.

Literally within a minute of putting the phone down I got a call from the Network repair team. 😮 They wanted to do more tests so I had to disconnect everything.

They called me back again 30 mins later and asked me to reconnect everything. Did that but the broadband didn't come on.
It came on again a few mins later at the same slow speed.

Hopefully everything will be fixed by monday?


This whole thing has just been cr*p. If I hadn't had the techie knowledge I wouldn't have ever been able to prove the fault was theirs. And if I hadn't threatened to cancel my service I would be sat here thinking oh it must be my computer at fault.
Not impressed with BT X-(

[madamwhiplashk]

Its all confusing, i think i should go back to playing with a commador 64:|:^O
im with virgin and the router i use didnt come from them, i bought it myself. They wanted to charge to much for their router so i didnt bother, i just got a cheapy 1 from argos.
I got to say sorry Anne for butting in your thread with router problems too:-xx

[ladderrack-123]

Anne,  click on your wi fi icon(bottom right of your screen taskbar), the list of available wifi connections will come up.  The one you are connected to(yours) will have connected next to it, all others will have 'connect' next to them.  don't click on them(though if they are secure you wouldnt be able to connect as theyd need a password.  run your mouse pointer over your connection, it will tell you if it is secure or unsecure.  lets know which it is and we can go from there.

[quidsup]

*Bangs head against wall*

Ok heres what you should do Kay, call up Virgin and tell them you want to cancel and go with Sky. They'll want to keep you, so ask for a better deal and a new hub for free

[ladderrack-123]

#554
you don't subscribe to the other belief that if someone doesnt lock their front door that ENTITLES you to go in and remove their property, or even claim their property as a squatter I supose.

Theres a reset to default button on all the routers I've had

-- Edited by ladderrack-123 at 03/03/2011 9:15 PM GMT

[*fuzzypeg*]

It says unsecured network Dave 😞

[*fuzzypeg*]

and now it keeps chucking me off, having to reconnect every time I change the page. X-(

Sod this, I'm going to re-boot

[ladderrack-123]

ok, its starting to sound like some sort of hardware failure to me.  Could be your network card . Have you tried going back to your sky router and see if thats any better or worse.

anyway.  to turn on the security you will need to access the router options pages.  to do that type in the internet explorer address bar(where you usually see the www. web addresses) the numerical address of the router, usually 192.168.1.1 but might be different for yours. try this and lets know what happens. UPDATE(google tells me that for BT routers you type in http://bthomehub.home )
you type that into the browser, no http or anything else
that should bring up a log in page. the usual thing here is if its the default the admin name will be admin and the password might also be admin, or password(netgear is password) once you get into this you will need to navigate around to find the security page, usually under the wi fi section.  in there you should also be able to see the addresses of any computer, xbox or whatever connected to your router.
its a pity you didnt keep the books that came with it.  theyd tell you better.  if you have the disks that came with it there may be a .pdf manual on it. 

-- Edited by ladderrack-123 at 03/04/2011 2:45 PM GMT

[ladderrack-123]

found this page which might help you

http://www2.bt.com/static/i/btretail/consumer/broadbandlife/broadband_wireless_security_setup.htm

also if you type 'whats default admin of BT router' in to google there is help in the replies.

-- Edited by ladderrack-123 at 03/04/2011 2:48 PM GMT

[*fuzzypeg*]

Thanks for all that Dave :-x

Right, I've got into the router by right clicking on it and clicked security. (I haven't done anything yet, just checking.) It came up with

Security. No authentication (open)

Drop down menu choice on this is:

Shared

WPA2-Personal

WPA-Personal

WPA2-Enterprise

WPA-Enterprise

802.1X

________________________________

Encryption type. None.

Drop down menu choice on this is:

WEP

It's all gobbledygook to me. 😞 But I do have the router pasword now, if that's any use! Lol

[*fuzzypeg*]

P.S. I can access the (secured) Sky router - sometimes, but the signal is very weak and it's unpredictable, always chucking me off the net, that's why I use the BT voyager

[ladderrack-123]

ok, well i'm not familiar with the wap2 but it seems from previous post its the new stronger security so thats probably the one to go for.  without some sort of instruction i would just go ahead and click on the personal and see what it says, there is usually some kind of instruction. normally you will have a blank in the current pasword and 2 more boxes for your new password.  just remember to write down whatever password you put in because when you come to log on from your computer you will have to use it, at least the first time(normally default is to log on automatically after that).  when you change the password you will lose the internet connection till you log on again.

[madamwhiplashk]

I had my brother in law here setting my router to secure, welmml what a pain in the arse! sorted everything out, them my son went on the xbox and typed in the password but it wouldnt work, tried all sorts and  it wouldnt do anything, spent over a hour until i decided to bugger it all, i set the router back to factory settings, re installed it, reset the xbox 360 to factory settings and now it all works like it did but i have no secure whatever it is. The xbox kept saying something about ip address and i looked that up and manually typed in in but it was no go. I think i will wait for my friend Ivan to come this way again and ask nicely for him to come and do it:-D

[*fuzzypeg*]

I'll give that a go Dave, thank you. I won't forget the password if I use my ebay one. 🙂

Lol Kay! I'm sure Ivan won't be too happy ATM, I noticed the car only got 1 bid and sold at the opening price.  People just don't have much money nowadays.

[madamwhiplashk]

Awww poor Ivan, but youre right, people just dont have the money at the moment, its all about bargain hunting isnt it.

[*fuzzypeg*]

I gave up 😞 and bought a new router. I tried what you said Dave and it asked for a security key which I didn't have.

I bought this one from Argos, haven't set it up yet though, don't have a clue so I have to wait until the weekend until OH can do it.

http://www.argos.co.uk/static/Product/partNumber/6759544/Trail/searchtext%3EROUTER.htm

[ladderrack-123]

ok, sorry i couldnt help more i'm sure the old one would have worked if you knew how.  Just remember to keep the books and CD's that come with it.  All the information is there.

[quidsup]

Probably for the best Anne. I've learnt how quick an older router can be hacked. About 2-3 mins with WEP encryption.

Thats using some freely available tools in Backtrack Linux http://www.backtrack-linux.org/

[*fuzzypeg*]

That's OK Dave, thanks for all your advice, it was a worth a go. 🙂 It was our fault for losing the instructions in the first place. I won't lose the new ones. I think I'll have to buy a huge impossible to hide holdall and mark it 'Stuff I don't want to lose''! Better put my head in it too. After the weekend, next door and anyone else who might have been using our signal will have to get their own isp. Cheeky sods. 😐

😮 That's disgusting Ivan. People who do things like that make me sick and they're sick in the head. X-(

[ladderrack-123]

is it just me who notices the freely available tools for hacking are available in linux? 🙂

-- Edited by ladderrack-123 at 03/09/2011 11:39 AM GMT

[quidsup]

What would you think if I did a video showing how easy it was to hack a wireless and steal data Anne?

I've realised that if you check your email in somewhere like Starbucks or on a Hotel Wireless internet and someone plucked it out the airwaves. Think what you can do with an email - Go onto a website and click I've forgotten my password, which emails you ID and password to that email.

Dave, theres some decent wired network hacking programs available on Windows. But with Windows Wireless card drivers they block the ability to receive all data from a network. The same card used in Linux doesn't have that block in place on the driver.

So your computer can receive all data being sent on a wireless network, and its scary what you can see and do.