theft and false return requests

[ironmaiden48]

just sold 10 coins which were packaged in plastic coin sheet of six with two pairs sellotaped to the pack of six (very securely packed) Buyer came back saying he only received 7 coins but could not show me the packageing as he had quickly disposed of it, instead he sent pic of seven coins as proof !!!!! Offered a refund which was refused ?  So easy for unscrupulous byers to make this type of accusation against trusted sellers. Also sent a strip of stamps to another buyer who demanded refund and returned the supposed damaged stamps, he got his refund but the stamps returned were not the stamps sent so this buyer got a good set to replace his damaged set and free of charge. Has anyone else had this type of  theft and how can we fight it.

[plpmr]

this is one of the hazards of selling online.

Unfortunately if the buyer reports the false positive you left them it will be removed and that will damage your account.