Hi, I'm asking for a little help here please,
so I posted an item out to a buyer to the tune of £160, tracked and all to the correct address as per ebay however Royal Mail have delivered it to an address some 300 miles away. I have called royal mail who have basically said there is nothing they can do, they can see the name of the recipient (covid signed so no signature) but they are unable to track the address the item went to?? and that I will need to "hope" that the recipient reposts it!!! alternatively I need to wait 2 weeks before I can make a claim but not for the full amount (and I know thats my fault for not using the correct service to cover the cost) So my question is, who is liable for it, will I have to refund the item AND lose the item therefore me being out of pocket or will the buyer lose out? its unfair eitherway when it is neither of our faults!
Thank you
