return and refund possible scam

[wolfe.rache]

Hello 

I recently sold a pair of Tiffany pearl earrings, they were dispatched with royal mail and arrived safely.

The buyer then contacts me and says the size is inaccurate, and wants to return them as she has another identical pair and they dont match and she wants a spare. Sends me a photo of two pearl earrings different sizes. I do not argue with the seller and ask her to return them. I had said on the listing no returns and know my earrings size is listed correctly. 

Now i am concerned everything about this seems off, there is no one at Ebay to advise and this feels like a scam. Concerned i am not getting my original pearl earrings back and also feel railroaded into a return and had my time wasted. I try really hard to always insure my buyers are happy and have good feedback. Just feel very nervy about this and angry there is no one at Ebay to help.

Any advice greatly appreciated 

[red_magpie]

Any advice greatly appreciated

If this turns out to be a fraud, the bad news is that another seller in a similar position recently told us that eBay's response was: "As we didn't see the original item that you sent to the buyer and we didn't we see the item the buyer returned to you, we are not in a position to take sides in these situations and verify who has the valid complaint".

Don't be surprised if eBay's idea of not taking sides is to require you to refund the buyer. As eBay is unregulated there is no right to any independent appeal.

Good luck, anyway. If it does turn out to be a scam by the buyer, it will help if you would kindly let us know the outcome, as this helps us to advise other sellers.

[wolfe.rache]

Thanks Red Magpie
I will update if I can, everything is screaming at me this feels 'weird' I suppose I have been spoilt and always had decent buyers not really encountered this before.
Wish me luck and if this is dubious I will post and try to alert the community.