return and refund possible scam

[wolfe.rache]

Hello 

I recently sold a pair of Tiffany pearl earrings, they were dispatched with royal mail and arrived safely.

The buyer then contacts me and says the size is inaccurate, and wants to return them as she has another identical pair and they dont match and she wants a spare. Sends me a photo of two pearl earrings different sizes. I do not argue with the seller and ask her to return them. I had said on the listing no returns and know my earrings size is listed correctly. 

Now i am concerned everything about this seems off, there is no one at Ebay to advise and this feels like a scam. Concerned i am not getting my original pearl earrings back and also feel railroaded into a return and had my time wasted. I try really hard to always insure my buyers are happy and have good feedback. Just feel very nervy about this and angry there is no one at Ebay to help.

Any advice greatly appreciated 

[tara*teller]

You'll have to get them back and hope that they are the ones that you sold as no amount of arguing with eBay will change that.

If the returned items are not the items you sent then appeal to eBay then.

eBay cases are pretty much automated and there's no choice, doesn't always seem fair but it's the way it is i'm afraid.

[wolfe.rache]

Thanks Tara Teller
All feels a bit off, just hope it all works out