return advice needed please

[xo-mollie2012]

I recently sold a large item and listed it as collection only, a buyer contacted me and asked if she could arrange a courier to collect which i agreed to ( i now know this was a mistake) she said it cost her £150. She opened a case saying it wasnt as described and damaged (i have pictures of it in the courier van showing no damage) of course ebay said she can have a refund, so now i have to wait for her to return it and then issue her a refund, my question is if she sends it back via a courier for £150 like she did to pick it up,  do i have to pay this cost? i cant afford it and ive not agreed to it, as ive not even heard from her since she opened the case,  any help is really appreciated,

thanks 

[john1297576]

Did uou point out to Ebay that buyer arranged the Courier. That is excluded from the Money Back Guarantee.

You must contact ebay as you could be stuck with huge costs and she should have collected in person.

Not covered

• Buyer's remorse or any reason other than not receiving an item or receiving an item that isn't as described in the listing (see the seller's return policy for returns options). Please note - if the seller promises returns or refunds in the listing description but fails to deliver this promise, the listing as a whole will be treated as being "Not as Described" and treated in accordance with the eBay Money Back Guarantee for this purpose
• Transactions paid with any offline payment methods (examples: cash, money/postal orders, bank transfers, escrow services)
• Duplicate claims through other resolution methods
• Items sent to another address after original delivery, or when a buyer uses a freight forwarder. Exceptions include eBay shipping programmes such as the Global Shipping Programme and eBay international standard delivery
• Vehicles, Real Estate, Business & Websites for Sale, Digital Content, Intangible Goods, Classified Ads, Services, and some Business Equipment categories
• Items damaged during collection
• Collection items damaged during shipment when shipment arranged by the buyer
• Items collected by a third party on behalf of the buyer
• Items not collected by the buyer

[xo-mollie2012]

I have but they don't fill me with much confidence, basically saying wait to hear from the buyer and sort it out ourselves, but she isn't replying to me. Ive just checked my account and its saying return started wait to receive the item and then refund, but like i said ive not spoke to her or agreed anything so can she just send it back via her own courier and make me pay?