partial refund then full refund?

[randomstuffihave]

hello, i have sold an item. that the buyer says the item is not as described when i listed it. which is fair enough, i saw the flaw in my listing.

so the buyer is asking for a partial refund.

if i accept his partial refund and process it through paypal,

can the buyer then after make a claim on ebay saying item not as described and wants a full return/refund.

if ebay accepts it, even though i stated no returns.

will i have to refund the full cost amount. 

or would i only have to refund whats remaining on the original transaction, as its after a partial refund?

an example:

buyer payer £400 for an item.

asks for £100 partial refund.

i give £100 partial refund.

and after if they want to make a full refund.

would i have to refund a full £400? or just the remaining £300?

as i know ebay doesnt deal with partial refunds. so im not sure if the paypal refund would counteract the ebay one.

[**peaseblossom**]

If you do it via an ebay "not as described" case you'll be fine.  On a case you get the option to offer a partial refund without return.  So if the buyer hasn't already opened a case ask them to do that and take it from there.

More info:

https://www.ebay.co.uk/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115

[randomstuffihave]

thank you for your response.

i have let the buyer know to open up a case. hopefully everything goes well.
will keep this opened, until its done, just to be safe.

havent done many sales on ebay. so not sure what is a scam what isnt.

[**peaseblossom**]

It should be fine. 🙂

[randomstuffihave]

hey, the buyer now just wants a full refund.

if i buy a label from ebay? is it a tracked delivery? it costs £3.11

[**peaseblossom**]

Yes, ebay return labels are tracked.

[tressygirl]

When you then take the item to the PO, after it is scanned,  the tracking number is automatically entered into the case details. @randomstuffihave