listing removed - supposedly 2 days out of date

Hello there,

 

just received the following message from Ebay:

 

Your listing didn't follow our Prescription and over-the-counter drugs policy. Prescription drugs, or drugs containing prescription-strength medication, are not allowed.
What activity didn't follow the policy


Hello, due to the ongoing COVID-19 situation, we are not always able to place a call. I have had to remove this listing today due to the best before dates showing as March 2020 minimum. Please review your stock and amend the listing accordingly as expired supplements are not permitted on site. Kind Regards | ebay Concierge

What you need to do next

 

You can't relist items we've ended. Please ensure your current and future listings follow this policy.

 

 

the item is Olimp Nutrition Kick Caffeine that is:

 

- neither prescription drugs, nor drugs containing prescription-strength medication

- just a food supplement

- comes with 'best before' date, not 'use by'

 

Now, the best part is the date was incorrect - it is actually July 2022 - just took our eyes off that listing. Having said that, the item was supposedly out of date by 2 days... Due to the pandemic, Ebay were too busy to call, however they managed to find time to look for out of date items, even if it was just a couple of days! Sending this message - it would have taken as much time to send one saying to double-check the date as it came to our attention it is out. And we are a part of Concierge Programme... and the listing was there since 2017 - all history and positioning gone. More over, the person says: 'Please review your stock and amend the listing' to be followed by 'You can't relist items we've ended. Please ensure your current and future listings follow this policy'. Make up your mind as you cannot amend something that does not exist any more and you are not supposed to relist? Yes, just because the item was advertised 2 days of out date by accident.

 

So, thank yo very much Ebay for your proffesional service and supporting my business in these difficult times!

Accepted Solutions (0)

Answers (1)

Answers (1)

tobiasd4
Experienced Mentor

I have just looked at listing for trac nutrition, says "expiry date April 2020"

So it appears ebay are correct or you have put incorrect info on listings.