i put a picture of a item on ebay for sale perfume buyer opened a case because i sent it in its

[dyson-830]

i put a item up for sale on ebay   a bottle of perfume    just the picture of the perfume   the buyer  opened a case saying not as described because i sent it in its box   . because the picture didnt show the box   ebay gave the buyer hois money back because i refused to pay the return of the item  out of my own pocket  is this the law  or a ebay policy

[tsmgmd]

I can't understand your post.

Should it say the photo showed it boxed and you didn't send the box.

I cannot understand why anybody would return a item that was boxed..

[rusticrye]

You failed to accept the return request for a not-as-described claim within the stated timeframe. That left the door open for the buyer to escalate the case to Ebay. The refund was then forced automatically. No human at Ebay ever looks at an opened or escalated case, as the entire system is automated.

What you could have done was to contact Ebay (via request-a-callback in Help & Contact) before the return request could be escalated, because that is without doubt the clearest case of a fraudulent attempt to force a seller to pay for return postage I've ever seen!!  - and Ebay would almost certainly have manually closed the case in your favour.

But it's too late now, so all you can do is report the buyer to Ebay via the 'Report' button on your Leave Feeback page, for abusing the Money Back Guarantee (a few of those, and their account will soon be toast), and add their Ebay ID to your Blocked Bidders List, and then go down the legal route if you choose:

Send them a PayPal invoice to cover your losses, giving them 7 days to send cleared payment or you will be taking legal action and reporting them to Action Fraud (the police's online fraud unit).

If payment is not received within that timeframe, send them a 'before action' letter by Signed For post, giving them 7 days from receipt to make full and cleared payment, or you will report them to Action Fraud, and take them to Small Claims court to recover your money and all court and other costs.

If payment is still not received (unlikely, as this is generally enough to put the fear of god into small-time fraudsters), take them to Small Claims court if you wish.  Very easy to do, and the process can be started online.

I hope this helps, and sending hugs.

@dyson-830