how do you contact a member who bought something ages ago so cant use the "my messages" to contact

buyer bought an item and asked me to hold as they were abroad. Covid scuppwered their plans and I cant contact them, email addy no longer valid and cant use "my messages" as too long ago. Tried to use find a member but all that dows is throw up a page that filters out selling and buying requirem,tns for active listings

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Answers (2)

You can't keep the item and their money, so refund in full from the transaction in your PayPal account if you can. If not, you will have to contact PayPal to see if they can action the refund manually.

 

In future, bear in mind that you have 32 days from purchase date in which to cancel an Ebay transaction and get the selling fee credited back to your Ebay account. So holding an item for a buyer beyond this point is never a good idea, as you will be stuck with the fee.

 

If this was a collection item, bear in mind too that you should never accept PayPal for these - cash or bank transfer only, once the buyer has fully examined the item and is happy with it. If you accept payment by PayPal, you will lose an Unauthorised Account Use claim as the only thing a payment processor will accept for such a claim is a proof of posting receipt, proving dispatch to the account holder's registered address. Signed receipts etc are not accepted. So you would lose the item, your money, and be charged a hefty admin fee into the bargain.

 

@theladysnotforburning 

You should be able to find the transaction in Paypal. 

 

At the very last you should be able to refund your buyer but I'm not sure of anything else.