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hermes major event
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02-11-2020 2:53 PM - edited 02-11-2020 3:02 PM
Just had this tracking message for an ebay hermes parcel.
At National sorting hub
2nd November Delay due to major event.
Any one know what has happened and if it is sensible to send any more parcels via hermes at the moment?
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24-01-2021
2:30 PM
I was informed via the chat option that they have had an internal problem and that all depots are having to relabel all parcels. Tracking international is a waste of time because it shows that it is waiting drop off by sender. It was collected at home by courier on 9-01-2021.
I was told to give them another few days as they are working hard to resolve the problem. If it goes on much longer I can see a claim going in. Might be the only way to get any action.
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