help, how to offer partial refund?

[slapmesassy]

I sold something that was damaged during delivery. The buyer has agreed to a partial refund, enough to buy the replacement part. I found a way to do that, I offered it and nothing happened. Now I can't find that page again. I can't find anything, not even my offer. Buyer has now opened up a case with ebay for a full refund,but ebay aren't talking to me. Can someone help please.

[john1297576]

I am afaraid that once a case is opened you can only make a full refund. There is no way to do a partial refund.

I don't know where you were lookin before the case was opened, the refund link was where you would expect it to be on the paypal payment.