help, how to offer partial refund?

[slapmesassy]

I sold something that was damaged during delivery. The buyer has agreed to a partial refund, enough to buy the replacement part. I found a way to do that, I offered it and nothing happened. Now I can't find that page again. I can't find anything, not even my offer. Buyer has now opened up a case with ebay for a full refund,but ebay aren't talking to me. Can someone help please.

[tobiasd4]

Is there an option on case to offer part refund?

If not you will have to go to paypal transaction & click refund, put in amount of refund or it will refund in full.

You will then have to ask buyer to close case.

Ebay only refund fees when full refund is done, paypal never refund fees.