having difficulty using the second chance procedure, winning bidder didn't pay

I am having difficulty with the second chance procedure, winning bidder didnt pay and has not responded to two communications, i have offered it to second highest bidder, does this cancel the original transaction, it is unclear to me, thanks

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you need to complete a non payment case against the first buyer BEFORE offering as a second chance

 

 

go to the Resolution Centre and open a non payment case once 48 hours have past