hello,
i sold a new/selaed item (pressure washer) that the buyer received some 4-5 weeks ago,
yesterday i randomly got a return item case stating the item is faulty with no previos messaging from the buyer.
they`ve ended up saying that the item was faulty from the start (leaking water from the main machine/connection to water pipe or something to that effect) so it sounds like they carried on using it.
the return was totally unexpected both with the amount of time past and the buyer not contacted me about any problem from the start etc, at the moment i can`t help feeling like i maybe being fobbed off slightly.....
what would happen if i get the item back and it either works or something seems untoward about it?
i did except the return and have sent a return label for them to post the item back (not exaclty cheap with the weight of the item)
but i`m wondering where i stand as the seller.
i can`t help thinking that you don`t really have a leg to stand on when you sell something even if it turns out to be a slightly suspect return or worse.
i have a private account and have a high amount of feedback but this is predominantly for purchases, i generally sell a handful of used items a year so i`m not exactly an experienced seller and i`ve not had a return case opened against me before as far as i can remember.
