Why has ebay changed my paypal email address for my purchases and not my sales?

[craftyoldbiddy]

Back in January I closed my old e-mail account. I changed my PayPal and E-bay accounts to reflect this change.

Since then I've been buying on E-bay, paying via PayPal. No problem.

Now I come to sell something I find that E-bay has adviced my buyer to pay via the old PayPal e-mail account!!! 

As I no longer have that e-mail account the money has gone into cyberspace. I have notified PayPal and now my buyer has to cancel payment to the old account and resend it to the new one.

There's no way I can change this setting and to add insult to injury E-bay doesn't seem to have a customer service number anymore. 

And the fees are stratospheric!!! I think I'm going to avoid using this platform as much as I can.

In the meantime if anyone knows how I can change the E-bay setting to add the correct PayPal account I'd really appreciate it. 

Thank you.

[john1297576]

As already said,ebay changed nothing, you failed to complete your listings correctly.

Not sure why you are suddenly complaining about fees, they have not changed for years, and are certainly cheaper than when you joined, as in those days there was a LISTING fee charged for every listing sold or unsold.

Changing the email is simple, you complete your listing and amend the Email address to which payments are made. Only you can change that, you failed to do it, so payments went into limbo.

[rusticrye]

Making payments and receiving payments are two entirely different things. The PayPal email addresses you use for these are not connected in any way. You choose when listing where you want the buyer's payment to go. You choose when paying how you want to pay. Ebay doesn't make these choices for you. I have two PayPal accounts, a standard account, and a micropayments account which has PayPal fees better-suited to low-value items, so if Ebay have auto-filled a listing form with the address I used in a previous listing, I have to change it accordingly. And I choose which one of these accounts to use when buying.

You're supposed to check each listing to ensure that everything, including your Paypal email addy for receiving payments, is absolutely correct before you hit the Submit button. You failed to do that, so only have yourself to blame, I'm afraid.

If the old email address is still somehow available, add it to your PayPal account and the payments will pop through.

If no longer available, your buyers should be able to cancel the payments at their end. But if not, you'll have to cancel the Ebay transactions to reverse their payments, and then relist the items so that your buyers can buy again.

@craftyoldbiddy