What to do with buyers who try it on to get they're money back after telling lies ?

[helenaomg]

I bought an item from a seller and it didn't fit but was in good condition so I decided rather than be out of pocket i'd just sell it on.  Sold it and then the buyer said it's basically too big, bad condition, too much wear n tear, and couldn't even give it to someone else as it would be an insult  !!!!  Know for a fact it wasn't like that at all.  This buyer also kept messaging me and left awful feedback for me.  I cannot leave feedback for them and the lies that they have told !!   I have reported them and i did refund them.  I have had pgs and pgs of glowing feedback from buyers and sellers alike and never had anything as bad before. I feel like i'm one step away from deleting my account because sellers can so easily just make stuff up about the item they bought and bingo they have a refund.  Would i have left positive feedback to the original seller i bought the item from if it was in such bad condition ??  I also sent them the details of when i bought it.  I sold it on immediately, only ever tried it on and also paid more for it than the buyer here paid me.  The upsetting msgs too have just upset me so much I've just deleted all my items. Disgusted that sellers can say anything they like and get a refund and keep an item.  Anyone else had this problem recently ??  Feel in need of some support here peeps 😞

[red_magpie]

Feel in need of some support here peeps 😞

Just join the club!

EBay gives so much power to buyers that all the seller can do is grit their teeth, ask them to open a case under eBay's money back guarantee and send them a prepaid return label. There's no point in arguing as eBay will take the buyer's word anyway.

Just be thankful if you get your item back in the condition sold - or even the same item. Guess whose word eBay is likely to take for that, too?

It's true that there are also risks for buyers on eBay, but nothing like the risks to sellers.