Hello
Just had an interesting conversation with a eBay representative regarding a buyer using the mention of feedback in a message as leverage to get his way. The eBay representative said this accepted for a buyer to do this.
The buyer has been offered full refund upon return and made clear that I as a seller pay the return postage, the buyer refused to return even though they claim the item is faulty.
I always thought that any mention of feedback in a message is considered as leverage and something eBay frown upon, it appears now this is not the case so if you are a seller and have business on eBay please be aware that another piece of seller protection has been taken away from us.
Losing confidence in eBay as buyers are again doing what they like to try to scam refunds and absolutely no physical action from to stop this is apparent. No wonder sellers are leaving eBay by the 100's 
You probably spoke to Boris the buffoon who has a bad habit of telling sheep all they want to hear.
I hear he thinks he has a certificate of distinction on the etiquette of customer service.
Unfortunately he bought it from this site,made in China for 1p freepost 
