Undeserved negative feedback

[*susiesue*]

Hi 

Today I received my first negative feedback.

I opened an unpaid item case after 48 hours of the sale ending, the buyer paid yesterday and I posted it today.

The buyer has left negative feedback.

I had an online chat with eBay and she said she could not remove feedback, I have to use the Seller Central feedback revision form.

I've done that but there is nowhere to enter the reason why I think it's unfair.

Is there anything else I can do? 

I have over 1300 positive feedbacks I'm completely devastated.

[*susiesue*]

If eBay refuse to remove it I'll do that.

[*susiesue*]

UPDATE..I found the form and had a proper look, there is a place to put my side of the story and apparently eBay responds within 8 hours, I won't hold my breath!

[Anonymous]

Good Luck

[*susiesue*]

Well I've heard back from eBay ..
We’ve looked carefully at this feedback and see that it doesn’t qualify for removal.

Feedback is a way to let our members share their experiences with other members. Feedback that breaches the feedback policy may be removed by eBay. We won't remove feedback on the grounds that a seller believes a comment is untrue or undeserved.

I'm crushed

[tsmgmd]

You have the option to leave your response under the neg comment.

Something like PAID (Insert date).POSTED(Insert date). Proof available.

Don't mention the word lies or similar as your comment would be removed

[*susiesue*]

If eBay won't remove it I'll do that