Sold item, no payment and it's been over 30 days. Ebay won't cancel the transaction.

[alternativebee]

Having a nightmare at the moment, and need help asap.

I recently sold an item on ebay, collection only. I was messaging the buyer back and forth arranging collection and payment. On multiple occasions I asked for payment to secure the item, however no luck.

The buyer came up with many (understandable excuses) such as buying a car, moving house and obviously now lockdown. I've been very patience and understanding however it's now April, and the item was sold in February.

I've asked the buyer for payment to secure the item, and we can arrange collection at his leisure once lockdown is over, however he is now ignoring me.

Ebay's phone lines are closed so i've been emailing them back and forth. If i'm honest, i'm ready to scream! Ebay have been completely useless and not actually helped me, so i'm turning to you fellow sellers.

Ebay explained as it's been over 30 days, I cannot cancel the transaction. I don't care about the selling fees etc,  I just want to remove the listing all together as I have no interest in selling this any time soon. I've tried to email them screenshots of my chat with the buyer as proof, however no way to do so.

They also advised relisting the item, well it still shows as awaiting payment on the original listing.

I don't know what to do. I'm really annoyed with the buyer for messing me around, and now ignoring me, but i'm furious with Ebay for not actually having a bloody solution to this. I can't be the first one to come across this?! 

Any advise would be wonderful, thank you!

[john1297576]

"but i'm furious with Ebay for not actually having a bloody solution to this."

You should be furious with yourself, have you never bothered to look at all the information on the pages? Have you ever looked to see what MORE ACTIONS means, for example I have not been paid. HELP & CONTACT enter Unpaid item.

It is all up to you. If you allowa buyer to waste your time you only have yourself to blame.

So simple you don't allow buyers to fool around, after two days you open an unpaid case and close after 4 days. This has to be donwithin 32 days from sale.

If you want to get rid of it why not use DELETE?

You also add this sort of buyer to your Blocked Bidders list, and set your buyer preferenes to block any members with 2 or more unpaid strikes frombidding.

[plpmr]

"but i'm furious with Ebay for not actually having a bloody solution to this. I can't be the first one to come across this?! "

Yes.

[rusticrye]

If you don't use,or correctly use, the tools that Ebay provide, there is nothing you (or Ebay) can do. Unpaid Item cases (and transaction cancellations) must be done within 32 days of purchase. The entire system is automated, so as you failed to do one or the other within that timeframe, the selling fee will have to be paid.

Not sure what you mean by "I just want to remove the listing all together as I have no interest in selling this any time soon..." If you've relisted the item, which is what you appear to be saying, just end the listing. If you're unsure how to do that, go to the Seller Centre (link at foot of any page). It contains everything you need to know about selling here (meaning you never need to call Ebay about anything at all). You also have the Help pages with their integral search to refer to (links at top and foot of any page).

If you did relist, be aware that you should never relist an item until the first transaction has been cancelled, as you risk getting two buyers for the same item. I know that doesn't apply now, but I'm just saying so that you know for future use.

@alternativebee