Royal Mail refund large letter

[spikortalkstoomuch]

Hi. If a package goes missing, I know I can claim using the tracking number, but large letters don't have a tracking number so I know I can ask for a physical form from the post office.

I don't fancy going to the post office just to pick up a blank form, what with the new strain of covid pushing me into tier 4. Also, you know, irresponsible of me to do so since it's an unnecessary trip. Does anyone know whether that form is avaiable online these days? I can't find anything on the RM website.

It's really annoying that you can't put in a claim on the website without entering some form of tracking number, yet they don't give you one on the POP.

Ta muchly.

[tobiasd4 · Accepted solution]

You can still claim for lost untracked mail, see here:

Claims Centre (royalmail.com)

[spikortalkstoomuch · Accepted solution]

Thanks, all. Much appreciated you taking your time to reply. I'll leave it a while longer because of the backlog RM must have and give it a go. Have a good evening.

[angelah1847]

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@spikortalkstoomuch wrote:

It's really annoying that you can't put in a claim on the website without entering some form of tracking number, yet they don't give you one on the POP.

Ta muchly.

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You can make a claim online and you don't need a tracking number.

You will need a proof of postage receipt and will need to take a photo of it to upload to the claim as well as evidence of the sale and the buyer paying.

I made a claim for a large letter item last year, provided the evidence I mentioned above and they paid out in less than a week.

[williabaxte7]

Probably best to fill out the claim form online as I have had problems with claim form from post office being out of date  and had to do it twice which was a pain

[john1297576]

You don't say what was the value of the item!! A Large Letter only covers for up to £20.

Don't you know that you can get tracking for anything, you pay for SIGNED FOR or Special Delivery.

It is up to you to always consider tracking and use the correct method for the value.  Signed For is essential for over £20 and Special Delivery for over £50.

If you use the wrong method you might just end up with a book of stamps in compensation.

Like all "insurance" if you don't pay the correct price you do not get the cover.