Rejecting a successful bid

Hello.  I listed an item for auction.  The auction ended, the item sold and payment was made.  I then received a message from someone who had tried to bid, but had a problem so was not successful.  They have offered a much, much, higher amount for the item.

 

Can I reject the original successful bid and accept the later offer?  And what would I say to the successful bidder?  After all, they bid according to the rules and surely are then entitled to have the item.

 

Please advise!

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tobiasd4
Experienced Mentor

Unless you want to get negative feedback & upset your buyer, then you have to honour the winning bid.

Some people will say anything to get you to sell to them.