Refunding buyers

[willowbay1207]

Does anyone know why when you refund a buyer for an items lost missing etc that they don't receive the full amount. 
This has happened twice to me. I have just refunded a buyer and he's only got part of it. I've rung eBay and they don't know, she said it was a,PayPal fee. It's strange. He's not happy so I said I would send the extra myself, it's approx £6.00 the refund was over £130.00.

[pixiesen2012]

sounds like you sent a paypal payment instead of refunding through the original payment,

for the buyer to receive everything they paid you have to use the refund option in the original payment