Received warning from ebay over prohibited item

[fraag0141]

Hi all.

Having an issue with Ebay, and I've yet to have an answer back to me from them when I questioned the reasons.

I've recently sold 2 Butchers Meat Cleavers. Sold on about 10th or so of this month(Nov 2020)

I listed them, they say a while, and had a conversation with a nice buyer, and we agreed a price, sold, delivered and left feedback, at least on my side.

Then I get an email from ebay saying these are prohibited, although the reason was listed as 'Chef's Knives'. And a strongly worded 'Do this again and your account will be suspended.

I got right onto this and after a bit of a hunt got the customer helpline phone number, gave it a call and they called me back.

I pointed out that the cleavers I sold aren't actually a proohibited item, and not only that, but there were 9 currently for sale, and about 20 having sold over the last few months.

The operator, though very nice couldn't give me any sort of item, though I asked him to type ' Butchers cleaver' into search and he could see for himself the ones currently and in sold listings.

He could offer up no reason, other than to repeat they'd been removed as a prohibited item, though did say this is recorded and the 'board' would look at it and the others for sale,and sold. All seemed a bit vague and didnt fill me with confidence this would be loked into.

Butchers cleavers are still being listed and still being sold to this day, last I see was on the 17/11/2020.

So if we look at completed listings, they're all there except mine which has been removed comletely. Mine only it apears. Not being paranoid lol, but when you see them stiull for sale anmd still being sold and you have been given a warning for selling them while others are still being listed and sold that strikes me as a complete farce.

I basically want ebay to recognize theres an error on their part and reinstate my sold items and remove the '"Warning" from my account.

Anyone any idea ho wto go about. Quite happy to set all these concerns and details, along with every listing sold, for sale to them so they can see exactly for themselves that mine is equal to these and should never have been removed.

Thanks all for your time, and hopefully to whichcever ebay employee happens by and can see how odd it all is.

Tootle pip :D.

[rusticrye]

You cannot list these types of products here. Ebay's Policies pages are very clear. That's where you go to find out what can and can't be sold here. You don't learn what can be listed here by checking to see what's listed! There are lots of items listed here that breach the rules and the law.  You also have the Seller Centre to refer to, which provides full information on everything to do with selling on the UK site. No point in contacting CS, as they are based in The Philippines and have no clue about UK or any other country's laws. You are supposed to read the clear information Ebay supplies, and abide by it.

The reason the others are still here is because they either haven't been reported yet, or Ebay hasn't got round to removing them yet.  There's a 'Report' button on ever listing, so you should use it. Ebay has to mainly rely on us, its users, to report rogue listings to them, as they simply don't have the resources to police a site on which millions of items are listed every day. It would be an impossible task.

@fraag0141 

[john1297576]

Have you really look closely at the Items listed.

I have only looked at a few but the REAL Cleavers are in the USA. Different rules there.

Cleavrs in the UK woud come under knives etc. and are not allowed. It is not worth arguing ebay make the rules and however stupid they are you can't win, but could lose by getting banned.

I listed to day a Religious Badge with the Motto "His Word His Way" and kept getting "Read this" which was about Weapons. Idiot Robots  read the word hiSWORD in there and think a badge about half an inch long is a lethal weapon.

[red_magpie]

And a strongly worded 'Do this again and your account will be suspended.

EBay doesn't specifically mention meat cleavers, but all sharp kitchen knives and "similar items" are prohibited. I think you can take it that eBay will regard meat cleavers as falling within this prohibition.

They mean the threat of suspension, so don't even think of trying to list this item again. It only takes a few reports for selling prohibited items to be permanently banned from selling.

It makes no difference that other sellers are still listing these. Maybe no-one has reported them yet. It's like speeding, there's no point in complaining that other drivers were not caught. You were, and are now on eBay's radar.

[fraag0141]

Theres about a thousand stanley knives cu8rrently for sale. But i agree its under something else, because however you swing it a chefs knife isnt a meat cleaver. Maybe list as Butchers Axe, and theres plenty of those.
I am sure though If i could be bothered i would report every sharp item from stanley knives to axes to cleavers to other sharps, id get another email off ebay telling me these things arent wrong
I AM a butcher, and know the difference between a banned STABBING knife and a blunt force trauma cleaver.

I justy think its been wrongly reported, and placed in a section. Its not a catchall i should think.

But again, thanks for the answer.

[ruby*tuesday]

No Ebay Staff here just other Members. Sorry but No your Butchers Meat Cleavers won't be Reinstated to your Sold Items List. Your Listings were Reported the other ones haven't been. You can Report them all if you want to. There is a "Report Item" on every Listing Page.

[fraag0141]

Kind of odd though isnt it. Someone reports a single listing out of say 30.
Sold
sold
sold
sold
sold
sold
sold
Removed prohibited item
sold
sold
and on and on and on.

So is there a contract email, somewhere I can appeal and put this to them ?