need some help..anxiety through the roof

[ninaswfc68]

I sold a mobile phone on ebay (reluctanctly) but needed the money.  I got proof of postage and proof of delivery to a click and collect Argos store.  5 days after delvery the buyer messaged and asked if id sent the phone.  Told him it was waiting for him at the Argos and sent him proof.  He came back to me the next day saying the phone wasnt there and the manager had informed him it must have been stolen and to go back to the seller (me) for a refund.  The next thing i know hes put in a case with Ebay for a refund.  I sent off the proof of postage and delivery but now Ebay have gone with the buyer and granted him a full refund. It was £335 and i dont have that kind of money.  I have put in an appeal.  I just want to know where i stand on this.  I did my part, got proof of postage and delivery and i only have his word that the phone is not in his possession.  Any advice gratefully received

[**peaseblossom**]

If the tracking shows delivery to the required address ebay should not be refunding the buyer's money.  Carry on with the appeal and also try contacting ebay direct.  Go to the very bottom of this for live chat and phone options:

https://ocsnext.ebay.co.uk/ocs/cusr?query=1455

If no joy it might be worth emailing a tabloid newspaper, or similar.  See if someone will take up your story.  eBay might relent if faced with bad publicity.