I received an email from eBay claiming I “haven’t followed our selling practices”

[tk.sales2021]

I'm just after receiving this message from eBay. 
Hello,

We’ve determined that you haven’t followed our selling practices - drop shipping policy.

There is evidence on your account that you are purchasing items from an online retail or marketplace site after you sell the item on eBay and having that retailer ship the item directly to the customer. While in violation of this policy, the account will not be eligible for the Top Rated program until it is in compliance.

I find this weird as I don't dropship and 90% of my stock is second hand, why might of eBay sent me this?

[pixiesen2012 · Accepted solution]

what about these:-

Pack Of 3 Micro USB Data Sync Cable Charger Lead for Android Phones Samsung UK

and these:-

Pack of 3 1m USB TYPE C charging leads, suitable for Samsung, Huawei etc

and these:-

9H Tempered Glass Screen Protector for Iphone Xr Pack of 2

private sellers don't have that number of unwanted brand new items

[tk.sales2021 · Accepted solution]

I have all of these, I purchased them from a mystery box on eBay

[pixiesen2012 · Accepted solution]

if you purchased the mystery box to sell the contents you need to upgrade to a business account

[tk.sales2021 · Accepted solution]

Will changing to a business account solve this problem or will I have to get in contact with eBay?

[pixiesen2012 · Accepted solution]

if you are trading you need a business account,


but if ebay think you are breaking the drop ship policy you need to prove to them that you aren't

[ruby*tuesday · Accepted solution]

Mystery Boxes are not allowed to be Sold on Ebay.